If you have decided that yes, I would love a family timeline hanging on my wall, but you are not sure how it works and what is involved. This article will explain everything to you, but if your question isn’t answered please do drop us an email and we will personally answer it for you.
First thing’s first
Measure the space you would like your timeline to fill. With these dimensions we can ensure that your bespoke family timeline will fit nicely within your space. We have provided an idea of sizes below, but if you need your design to be scaled up or down to fit your space please get in touch with us to discuss your requirements.
You will also need to let us know your wall type (plasterboard and paint, brick, stone, wallpaper etc) so we can make sure this product will work, or advise you if a better product will suit your needs.
I have got my dimensions - so what‘s next?
The next thing to do would be to decide what key events you would like to have in your timeline. You will need to know the year of the event, a little bit of copy (about 75 words) and a few chosen images from different dates throughout the timeline. List the details down as you will need them later to fill in our form.
Note: A guideline of how many pictures will be required for your length of timeline will be given after ordering.
Knowing how many events and images you would like in your timeline will help you to know how many panels you require and therefore size and cost of your family timeline.
When collecting information and images for your timeline, it would be a good idea to start a folder in which to put your pictures. Clearly label each one with an easily identifiable name (e.g 2010 start school). If you would like to supply a second image option for the same year simply add the number 1 afterwards (e.g 2010 start school-1). This way we will be able to identify which images to use where.
What sort of picture is best?
The best images are with the person/people in the middle with a bit of background space around the edges so when we enlarge the image it will fit nicely in the shape. We appreciate this is not always possible, so please send us what you have and we will do our best for you.
My pictures are photos, not digital, what should I do?
The best way would be to scan the photos and name the files as above. If you do not have a scanner, you could try taking a photo using your mobile device. When using a mobile device please take the photo head-on on a flat surface (and not at an angle).
What file and size should my pictures be?
The ideal size would be a minimum of 20cm wide at 300dpi.
You are now ready to buy your bespoke family timeline!
After completing the previous steps, you are now ready to purchase your bespoke family timeline wall art. You can do this in two ways.
Go to the website, pick the size and colour you require and follow the instructions through to completion. After we have received your order we will be in touch.
You can contact us directly via email at firstname.lastname@example.org for your own bespoke timeline quote. This is ideal for orders that exceed the design, panel size or dimensions listed on the website, or if you want a completely bespoke design creating. We will send you your individual quote, which if accepted, we will then send you an invoice for payment in full. As we only work on unique and bespoke designs, we require payment in full.
Once we receive your order we will send you a word template which you can input your family timeline details. There are clear instructions and guides on how to fill in the form, but in all honesty it is very clear and self explanatory.
When you are ready, send the form back to us with the clearly labelled images that you would like us to use. If all the files are too big to go over email, please contact us and we will arrange for a secure Dropbox link to be sent to you so you can upload everything into there. Only you and your designer will have access to this folder and it will be deleted after your order is completed.
Time for design
After we have received the template file, images and dimensions of your wall, we will start to create your family timeline design. This can take a maximum of 10 working days depending on complexity, but we will keep in touch with you throughout the process. If we have any concerns or issues we will be in touch via email (or your chosen way of contact) to discuss options if required.
Proofing your design
Once the design has been created, we will send an electronic proof via email for you to look at.
What should I check when proofing?
There are 5 things to check:
1. Are the pictures and copy in the right order?
2. Are there any spellings errors? Please check all spellings.
3. If pictures are used, are you happy with position and design?
4. Overall look of the wall art, are you happy?
5. Are the dimensions right? Will it definitely fit your space?
There are mistakes, concerns, issues - what should I do?
Mistakes can happen, which is why we send proofs out to our clients. If you spot one, or many, list them in an email (or use sticky-notes on the pdf if you are confident to do so) and send them back to us. We will amend these and send you a fresh new proof.
The proof is perfect - what next?
Once you approve the electronic proof, no further amendments can be made because your bespoke timeline wall art will be sent to print.
We make multiple checks throughout the printing process and only when we are completely happy will we carefully wrap up your timeline ready for delivery.
We mainly use courier services for our timeline products. We will be in touch to inform you which company will be delivering it and when.
How long does it take from sign off to receipt?
It depends on size, complexity and design, but we generally ask clients to allow a maximum of 10 working days after the final artwork is signed off. If it will be longer than that we will let you know in advance.
We are always here for support and to answer any questions. Just email us with your question and we will get back to you as soon as possible. Please bare in mind that if you email on a weekend you may not get an answer until the next working day.
Contact Squark Design
Phone: 01476 245053